Terms of Service

Introduction and Acceptance of Terms

Welcome to MeshRefinery, a browser-based tool for diagnosing, repairing, and converting 3D mesh files. By accessing or using our service, you agree to be bound by these Terms of Service. If you do not agree with any of these terms, please do not use our service.

Use of the Service

MeshRefinery lets you diagnose and repair broken 3D meshes (open edges, holes, non-manifold geometry) and convert between STL, OBJ, and GLB/glTF, free and directly in your browser. Paid features include deep repair and AI image-to-3D generation, billed via one-time credit packs or subscriptions. You agree to use the service in accordance with all applicable local, state, national, and international laws and regulations.

User Accounts and Registration

1. Account Creation: To access certain features of the service, you need to create an account. You must provide accurate and complete information during the registration process.

2. Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. User Responsibilities: You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

Content and Intellectual Property Rights

The MeshRefinery website, software, and branding are protected under copyright law and owned by meshrefinery.com.

• You retain full ownership of the 3D model files you upload and any models generated or repaired through the service. By using the service, you grant us a limited license to process those files solely to perform the repair, conversion, or generation you requested.
• You acknowledge that you do not own the underlying technology or intellectual property that makes up the MeshRefinery service, and you agree to respect the intellectual property rights of meshrefinery.com and any third parties.

Prohibited Activities

You agree not to engage in any of the following prohibited activities while using MeshRefinery:

• Uploading illegal, infringing, or malicious files
• Unauthorized access to, scraping of, or automated abuse of the service
• Attempting to circumvent credit limits, rate limits, or free-tier restrictions
• Reselling or redistributing access to the service without authorization
• Interfering with or disrupting the security or performance of the service
• Using the service for any illegal or unauthorized purpose
• Attempting to bypass any security features of the service

Privacy and Data Collection

MeshRefinery collects the following types of data:

• Account Information: Information you provide when creating an account
• Usage Details: Data related to your activity on our service
• Device Information: Information about the device you use to access our service
• Cookies: Data that helps us enhance your experience with our service
• Payment and Billing Information: Data necessary to process payments

For more details on data collection practices, please refer to our separate Privacy Policy.

Pricing and Payments

• If a deep repair or image-to-3D generation task fails, the credits deducted for that task are refunded automatically
• One-time credit pack purchases may be refunded within 7 days of purchase, prorated based on unused credits — email support@meshrefinery.com to request one. See our Refund Policy for details
• Subscriptions can be cancelled at any time; cancellation stops future billing but does not refund the current billing period
• Outside of the above, purchases are final and non-refundable unless otherwise required by law
• Prices are subject to change with notice to users
• You agree to pay all charges associated with your selected plan
• Payment terms are based on your selected payment method and plan

Termination

We reserve the right to terminate or suspend your access to the service at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users of the service, us, or third parties.

Disclaimer of Warranties

The service is provided on an "as is" and "as available" basis. We make no warranties or representations about the accuracy, reliability, or availability of the service and disclaim all warranties to the fullest extent permitted by law.

Limitation of Liability

To the fullest extent permitted by law, MeshRefinery shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from the use of or inability to use the service.

Indemnification

You agree to indemnify and hold harmless MeshRefinery, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from your use of the service or violation of these Terms.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which MeshRefinery operates, without regard to its conflict of law provisions. Any disputes arising from these Terms or the service will be resolved through binding arbitration in accordance with applicable laws.

Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the service after any changes signifies your acceptance of the new terms.

Contact Information

If you have any questions about these Terms, please contact us at support@meshrefinery.com.

By using MeshRefinery, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Thank you for choosing MeshRefinery!